Updates and support
Updates#
Assistant checks for a new version at start and every hour (Settings → About → Check for updates automatically). A new version shows a popover at the bottom right. What's New shows the notes of every release since your version and a link to the installer for your system. Patch releases (for example 0.16.1) only fix bugs; they are collapsed, and the newest feature release is open. Click a version to open or close it. Dismiss hides the popover until the next version.
Assistant does not install updates by itself. Download the package and install it over the old one. Your data stays in place. The changelog lists every version.
Logs#
Settings → About → Local Data names the log folder. There is one file per day for the app, one for the built-in model runner and one for the desktop window. Nothing is deleted; remove old files when you like.
Report an issue#
Help → Report an Issue… opens a form. Describe what happened. The form opens your e-mail application with the report addressed to support. When you tick the log option, the log of the day is downloaded for you to attach. Nothing is sent without your action.
Common problems#
| Problem | What to do |
|---|---|
| The composer is grey, "engine offline" | The engine of the selected model is not reachable. Open Settings → Engines. For the built-in runner, read the last lines of its log and press Restart. For an external one, check the address and press Test. |
| The first reply takes long | The runner loads the model into memory. A larger model takes longer. |
| "Something already listens on the port" | Another program uses the port of the built-in runner. Change the port under Settings → Remote Access or stop that program. |
| A model is missing from the picker | Open the engine and check that the model is switched on. For the built-in runner, check the models folder and restart. |
| Replies are slow on a computer with an NVIDIA card | Install the CUDA build. See GPU acceleration. |
| Memory finds nothing | Select an embedding model under Settings → Knowledge Base → Models and press Run Now. |
| The phone cannot connect | Check the address on the Remote Access card, the network of the phone and the firewall of the computer. |
| The window is gone | It is in the tray. Click the tray icon or start Assistant again. File → Quit Assistant closes it for good. |
| Lost PIN | There is no recovery. Move the database file away and start again; import a backup afterwards. |